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Our recruitment process

(TCPHWH)Once you've found your place and a role that suits you, there are a some steps we follow to make sure you're right for us, and we're right for you. Our team will guide you through the process and make it as easy as possible for you. Here's a snapshot of what that could look like.As part of our ongoing commitment to positive candidate experiences, we’ve proudly joined the Circle Back Initiative. Every candidate who applies to join us will hear back with an outcome, whether they’ve been successful in their application or not.

Apply
Selection and Screening
Interview
Checks and Assessment
Job Offer and Acceptance
Onboarding

Frequently Asked Questions

Our recruitment process
Applying to join our team is simple! Just follow these steps:

1. Explore Open Positions: Visit our careers page to find roles that match your skills and interest
2. Submit Your Application: Click on the position you’d like to apply for and fill out the online application form - we’ll ask you some questions to learn more about your fit for the role
3. Confirmation: Once you submit your application, you’ll receive a confirmation email from us
Absolutely! If you don’t see the perfect position for you right now, you can sign up for Job Alerts here. This way, you’ll receive notifications directly in your email inbox when new jobs matching your preferences become available.

This is a test
Once you submit your application, you'll receive an email confirming that we've received it. From there, you’ll begin your journey through the recruitment process. This can take a few weeks, as we want to ensure it's a good fit for both you and the role. Please keep in mind that timelines may vary, especially during busy recruitment periods.

We're proud to be part of the Circle Back initiative, which means we are committed to responding to every candidate.
Not all of our roles require a resume during the application process; it depends on the specific position. However, we encourage you to submit a resume if you can, as it can help pre-fill some information on your application and provide us with more insight into your background.
The recruitment process involves several steps to ensure we find the right fit for both you and our team. Typically, this includes a phone screen with a recruiter, assessments, interviews, and pre-employment checks (such as medical and character checks). Overall, the process can take a few weeks before we extend a contract offer. Thank you for your patience as we get to know you better!
Absolutely! You're welcome to apply for multiple positions with us. Just keep in mind that different recruiters may manage each role, so they may not have updates on other positions you're interested in. Good luck!
Preparing to join our team is an exciting step! Spend some time researching us on our careers website or Instagram page @auspostlife where you'll find video content about different roles, team member experience stories and other information about what it's like to be part of our team.

Once you've applied and if you're selected for a role, you'll need to complete some pre-employment checks. To make this process smoother, it’s a good idea to have your supporting documents ready. This includes a valid passport (with any relevant visas), an Australian birth certificate, and a form of photo identification. If you don’t have a valid passport or birth certificate yet, consider applying for them now, as they can take 4-8 weeks to process. Being prepared will help ensure everything goes smoothly!

Absolutely - join our Talent Community here. We'll let you know about current and upcoming roles that interest you as well as team member experience stories, and what our teams right around the business have been getting up to. You can find some insightful video content right here on our careers site, and also see snapshots of Life and Careers at Australia Post on Instagram and LinkedIn. Follow us at @auspostlife and  on LinkedIn here.
You can apply for internal positions through our dedicated Internal Careers page. Just click here to get started!
We’re committed to providing an inclusive and barrier-free recruitment experience. If you have any specific questions relating to accessibility, you can flag it in your application or contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415 (business hours only). Please note that general job enquiries or applications are not accepted to this inbox or phone-line. 

Before you start at Australia Post Group, you'll need to successfully complete a Nationally Coordinated Criminal History Check (NCCHC), attend a medical appointment that includes alcohol and drug testing. You may also be required to complete an International Police Check (IPC) if you've lived overseas. We'll request these for you when your application reaches this stage and send you more information via email.
We'll cover the cost of your  pre-employment checks. You'll be required to obtain your own ID documents and pay for any specialist appointments if required.
You'll need to submit three (3) types of ID documents:

- 1 x commencement of ID (Full Australian Birth Certificate, current Australian passport, Australian Visa, ImmiCard, Australian Citizenship Certificate)
- 1 x primary use in the community  (Current Australian passport, current Australian Driver Licence, current passport, ImmiCard, current proof of age or photo identity card)
- 1 x secondary document (Medicare card, envrolment with the Australian Electoral Commision, bank or credit card)
You'll have five (5) business days to book into your medical and submit your ID documents for your NCCHC. Once there's an outcome, your recruiter will be in contact to let you know the next steps in joining the team.
Although you may have  independently sourced pre-employment checks, we're unable to accept this. All candidates undergo these through our provider, Fit2Work and JobFit, that is organised directly by Australia Post Group.
To be eligible to join the Australia Post Group team, applicants must either be an Australian or New Zealand citizen, a permanent resident of Australia or be a temporary resident with unrestricted work rights 
Application Troubleshooting
Creating an account is super easy! Just follow these steps:

1. Apply for a role you’re interested in.
2. After you submit your application, you’ll be prompted to enter a password to set up your account.
3. Make sure to enter the same password in both boxes, then click ‘Create account.’
Make sure your password is at least 10 characters long and includes a mix of letters and numbers. And don’t forget to enter the same password in both boxes. 
To withdraw your application, follow the below steps.

1. Log into your profile. 
2. Click on 'Job Applications'. A new page will display with a list of your application history
3. Next to the job you'd like to withdraw from, click 'Withdraw' in the 'Actions' column.
Your username will be the email you used to create your application with.
You can reset your password in three easy steps.

1. Click 'Login' in the top right corner, a new page will display
2. Under the log in details, click on 'Forgot your password?'. A new page will display
3. Enter in your email address and click 'Continue'

If the email address you entered is associated with an account in our records, you'll receive an email from us with instructions for resetting your password.
If your resume isn’t uploading, it might be due to the file size or format. Here are a few things to check:

File Size: Make sure your file is no larger than 1MB.
Format: Ensure your resume is in one of the following formats:
MS Word (*.doc)
MS Works (*.wps)
Adobe (*.pdf)
Text files (*.txt)

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